Note: This article is intended for network and systems administrators


EIDO services require access to the internet hosts listed in this article and emails sent from the addresses and domains listed in this article must be permitted.


Service > EIDO Inform Digital

Access to the following hosts is required for full functionality of the EIDO Inform Digital dashboard and API.


HostPortProtocolDescription
*.eidodigital.com443TCPCovers dashboard interface and API endpoints for all regions
widget.freshworks.com
443
TCP
Provides help desk widget on dashboard and login page
eidohealthcare.freshdesk.com
443
TCP
Provides access to support and knowledge-base articles
s3.amazonaws.com
443
TCP
Display images embedded in support and knowledge-base articles
support.eidohealthcare.com
443
TCP
Support centre and knowledge base


Emails from the following addresses should be permitted.


EmailDescriptionRequired
no-reply@eidodigital.comProvides password reset links and multi-factor authentication codesYes
support@eidohealthcare.comGeneral product support-


Service > EIDO Inform

Access to the following hosts is required for full functionality of the EIDO Inform Download Centre.


HostPortProtocolDescription
inform.eidosystems.com443TCPProvides access to the Inform Download Centre
status.eidohealthcare.com
443
TCP
Link to the EIDO Healthcare international status page
www.eidohealthcare.com
443
TCP
Link to the EIDO Healthcare website
app.getbeamer.com
443
TCP
Provides library update notifications
backend.getbeamer.com
443
TCP
Provides customer and region-specific library update notifications
realtime.getbeamer.com
443
TCP
Provides real time library update notifications via websocket
fonts.googleapis.com, fonts.gstatic.com
443
TCP
Google fonts endpoints for CSS and woff2
www.google-analytics.com
443
TCP
Google Analytics endpoint for download tracking and reporting services
support.eidohealthcare.com
443
TCP
Support centre and knowledge base


Emails from the following addresses should be permitted.


EmailDescriptionRequired
noreply@eidosystems.comUsed to send documents via email
-
support@eidohealthcare.comGeneral product support-