This article is intended for network and systems administratorsEIDO services require access to the internet hosts listed in this article and emails sent from the addresses and domains listed in this article must be permitted.
Service - EIDO Inform Digital
Access to the following hosts is required for full functionality of the EIDO Inform Digital dashboard and API.
| Host | Port | Protocol | Description |
| *.eidodigital.com | 443 | TCP | Covers dashboard interface and API endpoints for all regions |
| widget.freshworks.com | 443 | TCP | Provides help desk widget on dashboard and login page |
| eido-healthcare.freshdesk.com | 443 | TCP | Provides access to support and knowledge-base articles |
| s3.amazonaws.com | 443 | TCP | Display images embedded in support and knowledge-base articles |
| support.eidohealthcare.com | 443 | TCP | Support centre and knowledge base |
Emails from the following addresses should be permitted.
| Description | Required | |
| [email protected] | Provides password reset links and multi-factor authentication codes | Yes |
| [email protected] | General product support | - |
Service - EIDO Inform
Access to the following hosts is required for full functionality of the EIDO Inform Download Centre.
| Host | Port | Protocol | Description |
| inform.eidosystems.com | 443 | TCP | Provides access to the Inform Download Centre |
| status.eidohealthcare.com | 443 | TCP | Link to the EIDO Healthcare international status page |
| www.eidohealthcare.com | 443 | TCP | Link to the EIDO Healthcare website |
| app.getbeamer.com | 443 | TCP | Provides library update notifications |
| backend.getbeamer.com | 443 | TCP | Provides customer and region-specific library update notifications |
| realtime.getbeamer.com | 443 | TCP | Provides real time library update notifications via websocket |
| fonts.googleapis.com, fonts.gstatic.com | 443 | TCP | Google fonts endpoints for CSS and woff2 |
| www.google-analytics.com | 443 | TCP | Google Analytics endpoint for download tracking and reporting services |
| support.eidohealthcare.com | 443 | TCP | Support centre and knowledge base |
Emails from the following addresses should be permitted.
| Description | Required | |
| [email protected] | Used to send documents via email | - |
| [email protected] | General product support | - |