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Use EIDO services on enterprise networks

This article is intended for network and systems administrators

EIDO services require access to the internet hosts listed in this article and emails sent from the addresses and domains listed in this article must be permitted.

Service - EIDO Inform Digital

Access to the following hosts is required for full functionality of the EIDO Inform Digital dashboard and API.

Host Port Protocol Description
*.eidodigital.com 443 TCP Covers dashboard interface and API endpoints for all regions
widget.freshworks.com
443
TCP
Provides help desk widget on dashboard and login page
eidohealthcare.freshdesk.com
443
TCP
Provides access to support and knowledge-base articles
s3.amazonaws.com
443
TCP
Display images embedded in support and knowledge-base articles
support.eidohealthcare.com
443
TCP
Support centre and knowledge base

Emails from the following addresses should be permitted.

Email Description Required
no-reply@eidodigital.com Provides password reset links and multi-factor authentication codes Yes
support@eidohealthcare.com General product support -

Service - EIDO Inform

Access to the following hosts is required for full functionality of the EIDO Inform Download Centre.

Host Port Protocol Description
inform.eidosystems.com 443 TCP Provides access to the Inform Download Centre
status.eidohealthcare.com
443
TCP
Link to the EIDO Healthcare international status page
www.eidohealthcare.com
443
TCP
Link to the EIDO Healthcare website
app.getbeamer.com
443
TCP
Provides library update notifications
backend.getbeamer.com
443
TCP
Provides customer and region-specific library update notifications
realtime.getbeamer.com
443
TCP
Provides real time library update notifications via websocket
fonts.googleapis.com, fonts.gstatic.com
443
TCP
Google fonts endpoints for CSS and woff2
www.google-analytics.com
443
TCP
Google Analytics endpoint for download tracking and reporting services
support.eidohealthcare.com
443
TCP
Support centre and knowledge base

Emails from the following addresses should be permitted.

Email Description Required
noreply@eidosystems.com Used to send documents via email
-
support@eidohealthcare.com General product support -

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