MSE - How to Fix a Phone Number Error

Phone Number Error

You are here because this error is showing on the patient record in the EIDO Dashboard.

Reason for Error:

This error has occurred because the patient’s email address is missing, and the phone number format recorded in their patient record is incorrect. As a result, articles and consent forms cannot be sent to the patient.

How to Fix:

1. Phone Number Update:

• Confirm the patient’s correct mobile number.
• Notify front desk or administrative staff to update the information in Lorenzo/CareFlow EPR immediately.
• After making the changes, refresh the screen to ensure the updates are reflected in the EIDO system.

2. Alternative Option: If the patient agrees, you can proceed with the consultation and complete the consent process in the hospital instead.