Decision Point Component

In healthcare, practices vary among hospitals and clinicians, with some utilizing one process while others adopt another. This variability is a central feature of the EIDO platform, as it adapts and accommodates different processes.

During implementation, some customers provided feedback that the process suggested for Consent Form 1 did not align with their practice. EIDO advocates for sending the article and consent form to the patient remotely for completion before discussion with their clinician. However, specific customers preferred to see the patient, diagnose, obtain consent, and then send them home with an educational article to review. They would confirm consent on the day of the procedure. The clinician initiates the consent form, agrees to consent statements, signs it, and then reaches a decision point. At this juncture, they have the option to send the form to the patient remotely or complete it face-to-face.

To fully optimise this process for clinicians, we introduced the Decision Point Component. This component can be integrated into any part of a workflow, empowering the user to select the next action. Please refer to the screenshot below for an illustration.

In this example, the user is presented with three options. However, the decision point component can also be configured with one or two actions.

It’s important to note that the decision point component enables the ability to EXIT a workflow. Therefore, it cannot be used in conjunction with an EXIT step, as this would result in a conflict.

Patient communications

One consequence of the decision point component is the potential for patients to receive two communications in quick succession. Initially, when the session is created, patients receive an invitation to review their education article along with the consent form. Subsequently, if the clinician completes their steps in the consent form and sends it to the patient remotely, the patient will receive a second communication specifically inviting them to complete the consent form.

This situation is an inevitable outcome of the decision point component. If the clinician were to choose to either continue the workflow or exit and save for later, the patient would still require the invitation to access their education article.