A hard refresh clears your browser’s cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles, or features, ensuring you see the latest updates or changes made to the page. For web applications like the EIDO Inform Consent Suite, performing a hard refresh is a good first troubleshooting step if you encounter issues such as content failing to load correctly.
The following steps detail how to perform a hard refresh on your web browser:
Google Chrome
- Windows users: hold down Ctrl and then press F5 on your keyboard
- Mac users: hold down ⌘ Cmd and ⇧ Shift and then press R on your keyboard
Firefox
- For Windows users: hold down Ctrl and then press F5 on your keyboard
- Mac users: hold down ⌘ Cmd and ⇧ Shift and then press R on your keyboard
Safari (Mac)
- Go to Safari > Empty Cache, or hit Option + ⌘ Cmd + E
- To refresh, click the refresh button on the address bar or press Cmd + R
Microsoft Edge
- For Windows users: hold down Ctrl and then press F5 on your keyboard
- Mac users: hold down ⌘ Cmd and ⇧ Shift and then press R on your keyboard